The challenge
Vertex ran their dispatch operation across three spreadsheets, a whiteboard, and a decade-old desktop tool. Double-bookings were common, client updates were manual, and no one had a single view of the day.
What we did
After a paid discovery phase we delivered a detailed spec and a fixed-price build plan. The platform covers job intake, driver and vehicle assignment, live status tracking, and automated client notifications, and it syncs with their accounting software. Role-based access and a full audit trail give management the visibility they never had.
The outcome
The team saves around fifteen hours of manual admin every week, scheduling errors have effectively disappeared, and clients now get automatic updates. Onboarding the whole operations team took a single afternoon. Vertex owns 100% of the source code.
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